Cancellation & Refund Policy

Cancellation & Refund Policy

1. Introduction

This Cancellation & Refund Policy ("Policy") explains the cancellation, refund and rescheduling terms applicable to bookings and other eligible services made through the HobbyMela Platform.

This Policy forms part of the HobbyMela Platform Terms of Use and should be read together with our Privacy Policy and other applicable Platform policies.

By booking a workshop, creative experience or other eligible service through HobbyMela, you agree to this Policy.

2. Scope

This Policy applies to:

• Workshops listed on HobbyMela.
• Creative Experiences facilitated through HobbyMela.
• Corporate workshops booked through HobbyMela.
• Other services expressly identified by HobbyMela as being covered by this Policy.

This Policy does not apply to purchases made through the Artist Discovery Marketplace, where Hobbymela acts only as a discovery platform and the purchase contract is directly between the User and the Artist.

Product returns, exchanges, warranties and refunds for Marketplace purchases are governed by the individual Artist's policies and applicable law.

3. Workshop Bookings

Where HobbyMela facilitates workshop bookings, the applicable cancellation and refund terms will be displayed on the workshop listing before a booking is confirmed.

Artists may specify reasonable cancellation and rescheduling conditions for their workshops, provided those conditions comply with applicable law and are clearly disclosed to participants before booking.

By completing a booking, you agree to the cancellation and refund terms applicable to that workshop.

4. Cancellation by Participants

If you wish to cancel your participation in a workshop, you should do so as early as possible through the Platform or by contacting the Artist or Hobbymela, as applicable.

Refund eligibility will depend on:

• the cancellation policy published for the workshop;
• the time remaining before the workshop;
• whether materials have already been purchased or prepared;
• any non-recoverable costs reasonably incurred by the Artist.

Unless otherwise stated in the workshop listing, cancellation requests submitted after the workshop has commenced or after a participant fails to attend ("no-show") will generally not be eligible for a refund.

5. Cancellation by Artists

If an Artist cancels a workshop, the Artist should notify HobbyMela and affected participants as soon as reasonably practicable.

Where HobbyMela has facilitated payment collection, participants may be offered from the following, depending on the conditions listed by the workshop host:

• a full refund; excluding transaction fees and applicable GST charged on both the original booking and the refund transaction
• a rescheduled workshop;
• a credit towards another workshop
• an alternative workshop of equivalent value, where agreed by the participant.

Artists are responsible for communicating any revised dates, venues or other material changes.

6. Rescheduling

Participants may request to reschedule a booking where permitted by the applicable workshop terms.

Approval of a rescheduling request is subject to:

• availability;
• the Artist's rescheduling policy;
• the timing of the request.
• on other participants of the workshop

Artists are not required to approve rescheduling requests where doing so would be unreasonable or impracticable.

7. Corporate Workshops

Cancellation or rescheduling of corporate workshops will generally be governed by the agreement entered into between HobbyMela, the Artist and the corporate client.

Where no separate agreement exists, the parties will work together in good faith to reach a fair resolution, taking into account reasonable costs already incurred and the notice provided.

8. Marketplace Purchases

The Artist Discovery Marketplace enables Users to discover Artists and connect with them directly.

Hobbymela is not the seller of products displayed in the Marketplace and does not currently process payments for product purchases.

Accordingly:

• refund requests relating to Marketplace purchases should be directed to the relevant Artist;
• return, exchange and warranty decisions are made by the Artist in accordance with their published policies and applicable law;
• HobbyMela may assist in facilitating communication where appropriate but is not responsible for resolving product disputes.

9. Processing of Refunds

Where HobbyMela is responsible for issuing a refund, refunds will generally be processed using the original payment method unless otherwise required by law or agreed with the participant.

Refund processing times may vary depending on:

• the payment provider;
• banking systems;
• verification requirements; and
• applicable regulatory processes.

HobbyMela is not responsible for delays caused by banks, payment gateways or other third-party financial institutions.

10. Non-Refundable Situations

Unless required by applicable law or expressly stated otherwise, refunds may not be available in circumstances including:

• failure to attend a workshop without prior notice;
• arriving too late to meaningfully participate;
• dissatisfaction arising solely from personal preference where the workshop was delivered substantially as described;
• failure to meet published prerequisites or participation requirements;
• requests made after any applicable refund period has expired.

11. Exceptional Circumstances

HobbyMela and the relevant Artist may, at their discretion, consider refund or rescheduling requests arising from exceptional circumstances, including:

• serious illness;
• medical emergencies;
• bereavement;
• natural disasters;
• government restrictions;
• other unforeseen events beyond the participant's reasonable control.

Supporting documentation may be requested where appropriate.

Any exception granted in one case does not create an obligation to grant similar exceptions in future cases.

12. Disputes

If a participant believes that a refund has been unfairly refused, they should first contact the Artist or HobbyMela Support, as applicable, to seek an amicable resolution.

Where Hobbymela has facilitated the booking, it may assist the parties in resolving disputes but does not guarantee any particular outcome.

Disputes that cannot be resolved informally will be handled in accordance with the dispute resolution provisions contained in the HobbyMela Platform Terms of Use.

13. Changes to this Policy

Hobbymela may amend this Policy from time to time to reflect:

• changes to Platform services;
• legal or regulatory requirements;
• payment or booking processes;
• business operations.

Updated versions will be published on the Platform together with the revised "Last Updated" date.

Continued use of the Platform after the updated Policy becomes effective constitutes acceptance of the revised Policy.

14. Contact Us

If you have any questions regarding this Refund & Cancellation Policy, please contact:

Hobbymela

Email: hello@hobbymela.com

Phone: +91 89286 13244